Specified Commercial Transactions Act

The descriptions in English given in this document have been translated from the descriptions in Japanese given following the English ones and are provided here for reference purposes. The English descriptions shall not be legally binding. Further, the Japanese descriptions shall supersede the English ones.

Information Provided under Act on Specified Commercial Transactions

The information on this page is provided in accordance with requirements outlined in Article 11 (Advertisements of Mail Order Sales) of Act on Specified Commercial Transactions.

Name of Service Provider

Hinatao Energy Co.

1-5-20 Kaigan, Minato-ku, Tokyo 105-8527 Japan

e-mail address: support@hinatao.co.jp

Tel: 03-6757-0755

Operating hours: 9:00 to 17:00 (excluding Saturdays, Sundays, national holidays, and the Company’s non-business days)

Person in Charge
Toshio Kurumura
President

Contact Counter
Please click here to access our Contact Counter.

Pricing

The pricing is informed separately for charge menu (contract type).

Payment Methods

Any of the credit card designated by the Service Provider: VISA, MASTERCARD, JCB, AMERICAN EXPRESS、DINERS The payment of charges shall be made by automatic withdrawal from the designated account in accordance with the terms of each credit card company membership.

Payment Period

The timing of payment for credit cards which the customer registered in advance for the payment.

The billing of the electricity charge or gas charge shall promptly be carried out on or after the day when billing becomes possible at the Service Provider after the electricity measurement day or gas meter reading day, respectively.

The billing shall be made by posting the billed amount on each customer’s “My Account” that is an information providing service at the Service Provider’s website.

Commencement of supply and demand

Electricity

In the case of switching of electricity contract from another company
– If a smart meter is not installed: the first meter reading day following the date that is eight (8) business days and two (2) calendar days after the date of completion of the predetermined procedures upon submission of the customer’s application to the Company.
– If a smart meter is already installed: the first meter reading day following the date that is one (1) business day plus two (2) calendar days after the date of completion of the predetermined procedures upon submission of the customer’s application to the Company
In the case of relocating (moving in)
– In principle, the day requested by the customer.

Gas
– In the case of commencing the use of gas based on a new contract with our Company, the customer’s desired date of commencement of the use of gas shall be, in principle, the scheduled date of commencement of supply.
– In the case of applying for the use of gas by way of switching from another supplier, the scheduled date of commencement of supply shall be, in principle, a day after the first regular meter reading day that comes on or after the date of completion of the predetermined procedures such as establishment of a transportation service contract with the general gas pipeline service provider (Tokyo Gas).

Supply Area

Please learn more about both electricity and gas supply area here.

Cancellation

Please learn more about our cancellation policy, including cancel procedure and cancellation fees here. (Please refer to the Terms of Contract for Electricity Supply and Demand and the Gas Basic Contractual Conditions.)

Quantity of products or services

In accordance with the Terms of Contract for Electricity Supply and Demand and the Gas Basic Contractual Conditions etc., in principle, this Contract shall continue until the completion of the cancellation procedures upon notification from the customer or until the cancellation of the Contract by Hinatao Energy in principle.

Others

In the event that any amount of burden charge for the construction work arises in association with the commencement of the supply of electricity and other occasions, the electricity transmission and distribution utility shall quote the expenses and the Service Provider shall bill the amount of such expenses to the customer.

Refunds for any charge of the electricity or gas already used by the customer and any other consideration of the goods and service provided based on the electricity or gas supply and demand contract shall not be applicable

With respect to matter(s) that is not specified above, please learn more Terms of Contract of electricity and Contractual Conditions of gas here.

Notice

Returns of the product shall not be applicable due to its characteristics.

特定商取引法に基づく表記

「特定商取引に関する法律」（旧・訪問販売法）通信販売（通信販売についての広告）第11条（通信販告）に基づき、以下に明示いたします。

事業者名	株式会社ヒナタオエナジー
代表者	代表取締役　来村　俊郎
所在地	〒105-8527 東京都港区海岸1-5-20
	メールアドレス　support@hinatao.co.jp 電話番号　03-6757-0755 受付時間　9:00～17:00（土・日・祝日および弊社休業日を除く）
お問合せ先	お問い合わせはこちら
販売価格	エネルギープランごとに表示
お支払方法	クレジットカード（VISA、MASTER、JCB、AMEX、DINERS）のみ各クレジットカード会員規約に基づき、ご指定口座からの自動引き落としします。
お支払い期限	各カード会社の引き落とし日電気料金は電気の計量日以降、ガス料金はガスの検針日以降、当社にて請求が可能となった日以降にすみやかに行います。また、その請求額を当社ウェブサイトの情報提供サービス「マイページ」にてお客さまに掲載することで、請求いたします。
使用開始時期	■電気＜他社からの電気の契約の切り替えの場合＞　- スマートメーター未設置の場合：お申し込み後、所定の手続きが終了した日から起算して８営業日に２暦日を加えた日以降到来する最初の検針日　- スマートメーター設置済みの場合：お申し込み後、所定の手続きが終了した日から起算して１営業日に２暦日を加えた日以降到来する最初の検針日＜お引越し（転入）の場合＞原則としてお客さまが希望した日 ■ガス・新たにガスの使用を開始する場合は、原則として、ガスの使用開始を希望する日を供給開始予定日とします。・他の事業者からの切り替えに伴うお申し込みの場合は、原則として、一般ガス導管事業者（東京ガス）との託送供給契約成立等所定のお手続きが完了した日以降に到来する最初の定例検針日の翌日を供給開始予定日とします。
供給エリア	供給エリアはこちらをご覧ください。
解約について	解約方法や手数料等、解約に関する規定はこちらをご覧ください（電気需給約款、ガス基本約款をご確認ください）。
商品又は役務の分量	本契約は原則、ガス・電気需給約款等に則り、お客さまからの申し出を受け当社が解約の手続きを完了するまで、または当社から契約を解約するまで継続します。
その他	・お客さまへの電気の供給等に伴い、工事等が必要な場合で、当社が一般送配電事業者から工事費等の請求を受けた場合には、お客さまにその費用を負担していただくことがあります。・すでにご使用いただいた電気・ガスに関する払い戻し等には応じられません。

※そのほか、上記に記載のない事項については、利用規約類をご確認ください。

■注意事項
・商品の性質上、返品はできません。